Troubleshoot access

Start with a fresh session

1. Check that you are using the intended account.
2. Return to the home page and start Sign in again.
3. Choose your organization if a selection is offered.
4. Open the product from the application instead of an old bookmark.

An organization or product is unavailable

An unavailable page does not establish whether an organization or record exists. Ask your organization's administrator to check your membership, the organization's status, and product access. Signing in cannot restore membership that has been removed.

Work stopped after switching organizations

Your browser session represents one organization at a time. Return to the correct workspace and reload the page. Do not repeat a save until you have checked whether the earlier change succeeded.

Ask for assistance

Describe the page, the action you were taking, and the visible error. Do not include passwords, sign-in codes, or sensitive document contents. For an interrupted analysis, use resume analysis.